BloomRetail Co. — Emergency Recovery

Overview

BloomRetail Co., an online fashion retailer, experienced a complete site outage on Black Friday — their highest traffic day of the year. The crash was caused by a combination of malware injection and a failed plugin update that corrupted the database. PaphTech was called in and had the site fully restored within 3 hours.

The Problem

The site went down at 6AM on Black Friday with thousands of customers unable to purchase. Malware had been injected via a compromised plugin, the database had partial corruption, and the hosting provider's backup was 48 hours old. Every hour offline was costing thousands in lost sales.

The Solution

Isolated the server, identified and removed the malware injection points, repaired the corrupted database tables, restored missing order records from payment gateway logs, hardened file permissions, and deployed a WAF rule to block the attack vector. Site was back online within 3 hours with all data intact.

Results

Key Features

• ✓ Emergency malware detection and removal
• ✓ Database corruption repair and data recovery
• ✓ Order record restoration from payment gateway logs
• ✓ File permission hardening and plugin audit
• ✓ WAF rules deployed to block attack vector
• ✓ Post-recovery monitoring for 7 days
• ✓ Full incident report delivered to client